Cancellation policy

Subscription & Cancellation Policy

Lavena is a trading name of Bright & Balance Inc.

1. Automatic renewal
When you buy a Lavena bundle, you start a subscription. Your order renews automatically every 4 weeks until you cancel. Each renewal is charged to the payment method used at checkout, at the price shown at checkout, plus shipping and any applicable taxes.

2. Cancel at any time
There is no minimum term and no cancellation fee. You can cancel, skip or change your subscription online at any time in your customer portal:
https://lavenacosmetics.com/a/loop_subscriptions/customer
You can also find it under "Manage Subscription" on our website.

To avoid being charged for your next order, cancel before your next billing date. Orders that have already been charged will still be shipped. After you cancel, you will not be charged again.

3. Contact
Questions or need help cancelling? Email hello@lavenacosmetics.com with your name and order number.

4. Your legal rights
This policy does not affect your statutory rights. For returns and your right to cancel a purchase, please see our Refund Policy.

We may update this policy from time to time. The latest version is always available on this page.